Your healthcare organization will have to report in 2018 on the percent of patie
ID: 239368 • Letter: Y
Question
Your healthcare organization will have to report in 2018 on the percent of patients and/or family members who have accessed their records. You have been appointed to a task force to evaluate a vendor management system the getwell network to assess if purchasing some of their services could help your organization achieve better patient engagement. Evaluate their website at https://www.getwellnetwork.com/ (Links to an external site.)Links to an external site. and then consider the following questions as they relate to your facility:
Your facility Consider the following questions:
Based on the requirements for Stage 3 Meaningful Use in the area of patient engagement, how could this product help to achieve your facility goals?
What unique patient population factors (challenges and barriers) in your setting present challenges in achieving patient engagement?
What questions would you ask about the product based on your review of the website?
What evaluation factors would you include if you moved forward with an evaluation?
Explanation / Answer
Uniqu Ptint Ppultins
If vry ptint wr th sm, prviding hlthcr wuld b much simplr. In rlity, mny ptint ppultins hv uniqu chrctristics such s g, bdy siz, nd prsnlity tht prsnt uniqu cr chllngs. ch uniqu ptint ppultin cms with thir wn st f risk fctrs nd nds tht must b rcgnizd nd ccuntd fr t nsur sf dlivry f cr. rgniztins nt quippd t mt th nds f spcific ptint ppultins pn th dr fr ptntil lpss in cr, which cn ld t dvrs vnts (.g., unplnnd mrgncy dprtmnt visits r hspitl dmissins). By undrstnding th nds f uniqu ptint ppultins, rgniztins cn bttr quip thmslvs t prvid sf cr t ch nd vry ptint thy srv.
Bsic Cnsidrtins
Bing prprd t cr fr uniqu ppultins invlvs wid rng f cnsidrtins, which, if ddrssd, hv th ptntil t imprv ptint utcms. Whil ch ptint ppultin will prsnt distinctiv risk fctrs nd nds, thr r likly t b sm bsic cnsidrtins tht will driv systm-lvl cr strtgis, including: Cmmunictin strtgis t nsur ptint undrstnding (.g., cr nds, dischrg instructins, xplntin f risks) Physicl plnt quipmnt nds (.g., cmptncy trining, rutin mintnnc, vilbility) Sf ptint hndling (.g., lifting nd trnsfr tchniqus) Ptint mbility (.g., mbility dvics nd quipmnt, sfty cnsidrtins, fll prcutins) Hving strng systms in plc t ddrss sm f th risk fctrs tht n rgniztin my ncuntr with givn ptint ppultin hs th ptntil t imprv cr fr ll ptints. Fr xmpl, implmnting strtgy t cnfirm undrstnding f dischrg instructins mng spcific ptint ppultin hs th ptntil t bnfit ll ptints dischrgd frm fcility. nthr xmpl culd b stblishing n quipmnt utiliztin nd mngmnt systm which includs rgulr mintnnc nd functinlity tsting, nds ssssmnts, nd rutin stff trining t nsur nging cmptncy.
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