Briefly explain the difference between an assertive and an aggres-sive style of

Question

Briefly explain the difference between an assertive and an aggres-sive style of communication.

2 List three HCP-generated roadblocks to therapeutic communica-tion and explain why they are significant. Describe a clinical situa-tion in which such roadblocks may occur and explain how to resolve them.

3 List three patient-generated roadblocks to therapeutic communica-tion and explain why they are significant. Describe a clinical situa-tion in which such roadblocks may occur and explain how to resolve them.

Explanation / Answer

Aggressive Assertive Speaks loudly uses a conversational tone glares and stares at others makes good eye contact Intimidates by using expressions shows expressions which matches the message Stands rigidly,crosses arms,invades the personal space of others Relaxes and adopts an open stance and expressions control groups participates in groups values self more than others values self equal to others hurts others to avoid being hurt tries to hurt no one reaches goals but hurts others reaches goals without hurting others only considers own feelings keeps to the point

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