hich cultura. dinero.. ean inlila the two ways a healthcare professional can enh
ID: 237332 • Letter: H
Question
hich cultura. dinero.. ean inlila the two ways a healthcare professional can enhance commm- communication proces 5 Sst nication when explaining to a patient a complicated regimen or taking a medication the CLINICAL APPLICATION r Mendez, a 46-year-old man with a family history of heart dis- shown up 30 minutes late for a routine physical examina ton. Mr. Mendez does not speak English, but he has brought his i- Alberto has 15-y arrival in the earold daughter with him to serve as an interpreter. After his in the office and before his being shown into the examination because in a Mendez is very upset. He's n, the front desk receptionist explains to you that he is late se his car was rear-ended by another car as he sat at a red light nearby intersection. As a result, the receptionist tells you, Mr you you walk into the examination room to interview him, you sense imme- diately the air and speaking heatedly in Spanish with his daughter, who has tears nu to interview and prep him for his visit with his physician. When that he is upset. He sits on the examination table, shaking a fist in nning down her cheeks. Your responsibilities as the medical assistan t are to take Mr. Mendez's vital signs-his pulse, temperature, l pressure, and respiratory rate-and find out if there is anything wants you to report to the doctor before they come in to examine Mr. Mendez. Identify two steps from the communication process that may take place during this encounter. 1 2 Based on the information available in the scenario, discuss the factors that may act as noise and impair the communication process.Explanation / Answer
1. First, introduce yourself to the patient and his daughter. Ask about the incident and make them calm and quiet by saying the words "Thank god as nothing happened greatly and you both are safe". Try to reduce anxiety and help them to come out from the incident.
Here, Mr Mendez's daughter is the channel of communication who have to translate between the nurse and her father First, make her calm down so that she can translate properly and the messages can be conveyed in a proper manner.
Secondly, the feedback is important in this communication process. This can be obtained by asking the patient to repeat the sentence what you have explained and from the action of things he is doing by understanding your words. The feedback is important because both the patient and his daughter are restless due to the incident.
2. Factors that may act as a noise and impair the communication process:
Experiential factors: Inadequate transmission of information due to the language barrier. The patient daughter also too young to give much information about patient medical history. The nurse may give lack of information to the physician. Mr. Merdenz vital signs may also give false report due to the anxiousness.
Interpersonal factors: The nurse may fail to develop empathy on patients as he is upset from car rear-ended. Lack of developing a good rapport with the patient as he was threatened.
Time pressures: The patient is already late by an half-an-hour and so other patients are waiting for that may urge the communication process and minimizes the interview section.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.