7. The purpose of the Balanced Scorecard is BEST described as helping an organiz

Question

7. The purpose of the Balanced Scorecard is BEST described as helping an organization:
A) develop customer relations.
B) mobilize employee skills for continuous improvements in processing capabilities, quality, and response times.
C) introduce innovative products and services desired by target customers.
D) translate an organization's mission, vision, and strategy into a set of performance measures that help to implement the strategy.

8. The FIRST step in developing strategic objectives for the Balanced Scorecard is:
A) defining the long-run financial objectives.
B) identifying the target customer.
C) articulating the organization's vision.
D) select objectives for the customer value proposition.

Explanation / Answer

7. The purpose of the Balanced Scorecard is BEST described as helping an organization: D) translate an organization's mission, vision, and strategy into a set of performance measures that help to implement the strategy. 8. The FIRST step in developing strategic objectives for the Balanced Scorecard is: A) defining the long-run financial objectives.

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