Project Description We are currently using an inhouse solution using Access. Due
ID: 2247796 • Letter: P
Question
Project Description
We are currently using an inhouse solution using Access. Due to the growth of the business we need a new solution that will replace our current product and give us more ability to grow. We can continue to use Access and update to 2016 along with Office 365 or we can look for another solution. Our options are to build a new inhouse solution or purchase a CRM package from a vendor. If we chose to purchase a CRM we will also need to decide on whether to purchase the software or find a SaaS package.
WHAT Resources RELATED TO THE PROJECT DESCRIPTION
<Enumerate the known resources that management is willing to commit to the project at this time. Human resources include key individuals, teams, organizations, subcontractors or vendors, and support functions. This is not the place for the detailed team staff roster of individual names. Identify critical skill sets that team members must have. Other resources could include funding, computers, other equipment, physical facilities such as buildings and rooms, hardware devices, software tools, and training. If the project team organization is known at the time of chartering, include that information here, perhaps in the form of an organization chart.>
Resource
Description and Source
Resource
Description and Source
Explanation / Answer
Outlined below are the key resources required to accomplish the task presented in the question. These resources include both human resources and infrastructure resources.
Resource --- Description
<Skilled personnel>
1) Access 2016 -- Organization is looking to upgrade to Access 2016 as one of the options . If it decides to do this it will need persons skilled in Access 2016 for the implementation.
2) Office 365 -- Access 2016 is proposed to be used with Office 365. So these skills would be required as well.
3) Software development -- Company is also looking to build a new in-house solution which will require people with software development skills.
4) 3rd part CRM solution -- The last alternative company is pursuing is to purchase a third party CRM solution (either off the shelf or Saas based).
<Supporting resources>
1) Hardware -- This will include computers for development, deployment and testing; lighting, cooling
2) Location -- Office building and infrastructure
3) Administrative staff -- Office maintenance and management
4) Human Resource personnel -- Management of employees and their requirements and obligations
5) Finance -- Financial management of the company
6) Training -- For taking care of training needs of individuals so that they can accomplish the required objectives
7) Trainers -- These can be internal or external for imparting the requisite training to the members
8) Supporting software -- Software required for supporting day to day activities and communication such as email, messenger, web server , social networking etc.
9) Helpdesk -- For taking care of any IT related issues of the personnel.
10) Financiers -- Who fund the operations of the company
11) Senior management - Who monitor and control the performance characteristics of the company.
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