1,In defining the quality, Deming emphasized on Select one: a. Conformance to re
ID: 2073984 • Letter: 1
Question
1,In defining the quality, Deming emphasized on
Select one:
a. Conformance to requirement
b. Customer needs implicitly
c. Use of SQC
d. Fitness for use
2. An assignable cause (Special cause) is generally known to
Select one:
a. Workers
b. Product design
c. Vendor
d. Top management
3. Increase in designed quality level will lead to increase in cost at an exponential rate
Select one:
a. Decrease in cost at a linear rate
b. increase in cost at an exponential rate
c. increase in cost at a linear rate
d. Decrease in cost at an exponential rate
4. Quality Function Deployment (QFD) is largely focused on:
Select one:
a. Testing the robustness of a design
b. Reducing costs and preventing unnecessary costs prior to production
c. Ensuring that the eventual design of a product or service meets customer needs
d. To reduce the number of parts in a product
5. "Quality is free and it is that un-quality that costs". Who gave this statement?
Select one:
a. P. Crosby
b. Juran
c. Amitava Mitra
d. Deming
Explanation / Answer
d) In defining quality Deming emphasized on Customer needs implicitly. He defined good quality as a predictable degree of uniformity and dependability with a quality standard suited to the customer. a) Assignable causes are generally known to workers These causes are generally caused due to computer crash, operator fall asleep, power surges and are known to workers. b) Increase in designed quality level will lead to increase in cost at an exponential rate. Value of the product increases at a decreasing rate. c) Quality Function Deployment (QFD) is largely focused on ensuring that the eventual design of a product or service meets customer needs. It is a structured approach to defining requirements and making plans to meet the needs of customers. a) This statement was given by Philip B. Crosby. He published a book called Quality is free.
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