You get a call from a laptop customer who says that her laptop fans are running

Question

You get a call from a laptop customer who says that her laptop fans are running all of the time while she’s using her laptop. You investigate and discover she uses the laptop primarily late in the evening after she’s gotten ready to go to bed. What do you suspect?

A. The laptop has been on all day and has been accumulating heat.

B. She is using the laptop in bed and the sheets and blankets on the bed are blocking the laptop’s cooling vents.

C. The laptop’s cooling fans are going bad.

D. The battery is overheating.

Explanation / Answer

B. People commonly use their laptops in bed, but the presence of thick blankets or other bedding can block the cooling fan vents, causing the machine to overheat and the fans to continually run to try to cool the unit.

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