Observe someone performing an everyday task. (Ideally, you should choose a task
ID: 1885232 • Letter: O
Question
Observe someone performing an everyday task. (Ideally, you should choose a task for which you can observe different users performing the task repeatedly.) Identify frustrations and difficulties encountered by these people. Identify the latent customer needs. Observe someone performing an everyday task. (Ideally, you should choose a task for which you can observe different users performing the task repeatedly.) Identify frustrations and difficulties encountered by these people. Identify the latent customer needs. Observe someone performing an everyday task. (Ideally, you should choose a task for which you can observe different users performing the task repeatedly.) Identify frustrations and difficulties encountered by these people. Identify the latent customer needs.Explanation / Answer
Some of the everyday frustrating works are as under:
1) Going to work especially after holidays.
2) Getting laundry done.
3) Stuck in traffic in own vehicle.
Discussing the first option i.e. Going to work daily
The difficulties and frustration are stated as under:
1) Early wake up.
2) Preparing breakfast in very less time.
3) Get ready for work in very less time.
4) Search for cab .
5) Sometimes traffic jam can be really frustrating.
6) Standing in front of boss for presentation with no preparation.
Latent customer need refers to the need of customer that isn't served by the market yet and customer don't know that they have it. It is also referred as hidden need.
Latent customer need for above condition is as stated under:
1) Convenience: People have a need of all things being convenient and work according to their need. But it's impossible as each and every person's need cannot be filled according to their convenience.
2) Productivity: It is the need of people that makes them wish to accomplish more in less time.
3) Experience: People desire to have experience of many things without working or training.
4) Effeciency: People desire to get more output by giving less inputs.
5) Quality life: This desire is possessed by each and every individual whether of any age or group. Each of us wants to life quality life with all satisfactions.
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