The Diabetes Clinic Tim Jorgenson was excited to tackle the job of managing four

Question

The Diabetes Clinic

Tim Jorgenson was excited to tackle the job of managing four hospital-based outpatient clinics in Boise, Idaho. What he didn't need was problems among his staff, especially alleged sexual harassment, but that's what he got.

Maggie Connelly, causes others to feel uncomfortable with her frank discussions about sex and dating. Before her manager, Tim Jorgenson, can discuss the issues with her, however, Connelly comes to him, accusing a coworker, William Peterson, of sexual harassment. The second part of the case continues with a discussion of how Jorgenson deals with the situation, and concludes with Connelly accusing Peterson of actually groping her. Given Jorgenson’s lack of experience, he wanted some external assistance given that he wasn’t particularly satisfied with the internal HR actions.

What conflict management strategies would you recommend for Jorgenson to employ as a manager when interacting with employees? Think about the power dynamics that are involved between managers and lower ranking employees.

How may his actions impact retention and employee satisfaction?

How may his actions impact performance?

Explanation / Answer

Conflict in the office is expected, but it does not have to create down comfort or effect productivity. Conflict in the office is just a painful truth and an integral reason for poor production and frustration. Few situations are exactly as they seem or as presented to you by others. When you try to negotiate the struggle guarantee you have investigated both sides of the issue. Bear in mind what seems to be always a little concern to you can be a significant issue with another. Acknowledging the frustration and problems is a significant part of resolving the conflict and it creates employee satisfaction. Make time to assess all information. A too-quick decision does more hurt than good when as it happens to be the incorrect decision and more alienating the patient involved. Mental outbursts or coercing persons may stop the issue quickly, but don't trick yourself in to thinking it is just a long-term solution. Chances are the issue may resurface. When this occurs not only will you have the original problem to cope with, but additionally the furious thoughts that have festered under the top through the interim.

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