Scenario A healthcare manager sent an e-mail stating the unit would begin to inc

Question

Scenario

A healthcare manager sent an e-mail stating the unit would begin to incorporate a new patient safety program, where patients who are at risk will need to wear yellow socks. This identifies a protocol, which includes keeping the bed rails up and requires thirty-minute rounding to make certain that the patients are not getting out of bed without assistance. A registered nurse (RN), recently employed from China, has a language barrier, even though she has passed her state boards. She is not familiar with e-mail as a communication method in her past work environment in China. The RN from China, Meelynn, does not read the e-mail directive and her patient is not given the proper protocol procedures. The patient falls from the bed and now has been transferred to the intensive care unit (ICU). The manager is now meeting with her to understand how this occurred and to educate Meelynn about effective communication methods used in the organization. You heard Meelynn say to other workers, "I don't think this is my fault. We get ten e-mails each day, text messages from management, and we are expected to read all of it and care for patients. I don't have time to read all the messages the manager sends to me. Some of the messages I don't even understand what she means and I cannot go and take time to find her."

What factors can affect someone's ability to receive communication?

What values are encouraged when one complies with effective communication methods?

What are the benefits of having a culturally diverse team?

What is the organization's significance and responsibility to train all staff members to comply with regulations and requirements?

Explanation / Answer

5. What factors can affect someone’s ability to receive communication?

The factors that can affect someone’s ability to receive communication include:

Personal Barriers; “Personal barriers arise because of an individual’s frame of reference or beliefs and values. These barriers are based on one’s socioeconomic background and prior experiences and shape how messages are encoded and decoded. One may also consciously or unconsciously engage in selective perception or be influenced by fear or jealousy. For example, some cultures believe in “don’t speak unless spoken to” or “never question elders.” (Borkowski, 2009)

Environmental Barriers; “Examples of environmental barriers include competition for attention and time between senders and receivers. Multiple and simultaneous demands cause messages to be incorrectly decoded. The receiver hears the message, but does not understand it. As a result of inadequate attention paid to the message, the receiver is not really “listening.” Listening is a process that integrates physical, emotional, and intellectual inputs into the quest for meaning and understanding.”(Borkowski, 2009)

6. What values are encouraged when one complies with effective communication methods?

The values that are encourages when one complies with effective communication methods include; The desire to communicate with others ; understanding how others learn; the intent; the content; the sender’s credibility; and the time frame for the communication. (Borkowski, 2009) Other values include staying positive and productive, having satisfied patients and or customers, having stronger relationships with peers, conflict is reduced, you can help others adopt others ideas, better health outcomes for healthcare facilities, employees will look up to you more, getting more of what you want in life such as success, people liking you better, and produces stronger teams. Many other values could be encouraged when one complies with effective communication methods.

7. What are the benefits of having a culturally diverse team?

There are many benefits of having a culturally diverse team they include; increased adaptability, Organizations that employ a diverse workforce can supply a greater variety of solutions to problems for service, sourcing, and the allocation of the resources. Employees from diverse backgrounds can bring individual talents and experiences for suggesting different ideas that are flexible in adapting to fluctuating markets and customer demands this also includes patients. Broader service range is a diverse collection of skills and experiences such as languages, and cultural understanding; this allows a company to provide services to customers on a global basis. A variety of different viewpoints; a diverse workforce that feels comfortable communicating varying points of view can provide a large amount of ideas and experiences. The organization can draw from that pool to meet business strategies to meet the needs, and the needs of the customers more effectively. Lastly more effective execution within the workplace; Companies that encourage diversity in the workplace inspire all of their employees to perform to their highest abilities.

8. What is the organization’s significance and responsibility to train all staff members to comply with regulations and requirements?

The organization’s significance and responsibility to train all of the staff members to comply with regulations and requirements include. According to Hurd he states that “Hurd says hospitals must find a balance between ensuring employees know all the dos and don’ts and not bogging them down with harmful procedural overload. From a content standpoint, it is vital to balance the prescriptive nature of policies and procedures to comply with applicable law and the need to assure comprehension so that health care staffs modify their behavior to conform to such policies and procedures, he says. Too little detail creates confusion, while too much detail implies a “cookbook” approach to health care and can harm individual professional judgment. Policies cannot remain static in today’s health care regulatory environment, yet revising them too frequently may actually increase noncompliance due to information overload. Procedures must also constantly evolve, but modifying them too often may cause errors among staff tasked with following the revised procedures, especially given the barriers to training and comprehension that such frequent fluctuations create. Overemphasize following the rules and patient care could take a backseat. However, taking the rules lightly can result in adverse consequences to patient safety even patient death.” When it comes to other organizations by implementing the policies and procedures can insure a safe and effective running company to prevent illness and injuries among the staff.

References:

Borkowski, N. (12/2009). Organizational Behavior in Health Care, 2nd Edition. [VitalSource Bookshelf Online]. Retrieved from https://digitalbookshelf.southuniversity.edu/#/books/9780763782313/

Greenberg, J. (2009). Diversity in the Workplace: Benefits, Challenges and Solutions. Retrieved from www.multiculturaladvantage.com: http://www.multiculturaladvantage.com/recruit/diversity/diversity-in-the-workplace-benefits-challenges-solutions.asp

Joseph, C. (2015). Ways to Ensure Effective Communication. Retrieved from smallbusiness.chron.com: http://smallbusiness.chron.com/ways-ensure-effective-communication-3184.html

Mack, S. (2015). Problems in Verbal Communication. Retrieved from www.livestrong.com: http://www.livestrong.com/article/158524-problems-in-verbal-communication/

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