s measures include what happens (happened) as a result of the structures impleme

Question

s measures include what happens (happened) as a result of the structures impleme 28. Process nted? a. True b. False 29. A balanced score card typically includes: a. Financial b. Customer service c. Internal business process d. All of the above e. None of the above 30. is done to improve business processes that involve tasks and activities from multiple departments that must work well together to accomplish an end result for customers. a. DMAIC b. PDCA c. Reingineering d. All of the above 31. Non-programmed decisions are well defined, routine, recurring, easily diagnosed and solved with standard rules. a. True b. False 32. List the 8 steps to rational decision making: a. b. c. d. e. g. h. 33. Which is the best approach to dealing with an employee problem: a. Authoritative b. Consultative c. Consensual d. All of the above

Explanation / Answer

Ans 28 : a) True

The process measure includes what all happens or happened as a result of the strucrures implemented. All this strategic planning and result confirmation comes under process measures. One always keeps a track of these things in order to be in touch with the process progress.

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