23-5Thinking It Through Carstyn Franklin is a certified occupational therapy ass

Question

23-5Thinking It Through

Carstyn Franklin is a certified occupational therapy assistant (COTA) working in a busy hand therapy clinic. She and the other two assistants work with patients, make splints, and teach the use of adaptive devices so that patients can learn to perform homemaking and self-care practices as independently as possible. Brandon Williams, one of the other assistants, has the habit of leaving equipment, tools, and supplies wherever he last used them instead of putting them away. This results in delays for the other assistants because they must locate needed items before they can do their own work.

Describe in detail how Carstyn can speak with Brandon about his work habits.

What should be the goal of her communication?

How can she present the problem in order to increase the chances of resolution?

How can she respond if Brandon reacts defensively?

Explanation / Answer

Carstyn can speak with Brandon about his work habits in a polite way and tell him that he should be responsible for delivering his work. The issue must be communicated politely. He should be told that it is creating difficulty in attending other clients and causing delays as the other assistants spend time locating needed items before they can do their own work.

The goal of her communication should be to set the irresponsible behavior of Brandon during work right.
She should present the problem by telling the consequences i.e. the problems that the other assistants are facing i.e. they have to spend time locating needed items before they can do their own work; in order to increase the chances of resolution.

If Brandon reacts defensively; try to generate a basic sense of safety. Try to signal that things are fine overall and that the problem is not earth-shattering one and then try to communicate the issue.

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