E X A M P REPARATION Q UE S T ION S I, (LO 4.1) The main elements in the communi
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E X A M P REPARATION Q UE S T ION S I, (LO 4.1) The main elements in the communication circle 6. (LO 4.3) Poor communication could lead to all of the fol- include essage (verbal and nonverbal), a source, and a receiver lowing except a. Patient satisfaction A message and a receiver c. A receiver, a response, a sender, and a source d. A source, feedback, and a receiver (verbal and nonverbal) e. A message, a receiver, and a response b. Errors in billing c. Inefficient care d. Malpractice e. Anxiety 2. (10 4.7) Good relationships with coworkers would not 7. (LO 4.3) Personal space in a healthcare environment is approximately a. Professionalism b. Stress c. Cooperation d. Gossip e. Integrity a. 7-18 feet b. 1-4 feet c. 3-6 feet d. 4-12 feet e. 3-10 feet 3. (LO 4.3) Which is an example of negative communication? 8. (LO 4.3) You want to convey an open posture while com- a. Speaking sharply to the patient b. Listening carefully c. Being friendly and warm d. Looking directly at the patient e. Keeping quiet when appropriate municating with a patient. What should you do? a. Fold your arms and lean forward while looking into the patient's eyes b. Lean back gently while facing the patient c. Lean forward in your chair facing the patient d. Lean forward and avoid eye contact with the patient e. Extend your arms while leaning forward toward 4. (LO 4.1) Which of the following is an example of positive communication? a. Treating patients impersonally b. Looking directly at patients when you speak to them c. Speaking brusquely or sharply d. Showing boredom e. Forgetting common courtesies, such as saying pleaseation next month before I get too sick, that would be the patient 9. (LO 4.6) Your patient has been diagnosed with a terminal illness and makes the following comment: "If you could help me make it to my grandson's gradu and thank you perfect." Which of Kübler-Ross's stages of dying is this patient exhibiting? a. Denial b. Bargaining 5. (LO 4.4) The ability to identify with someone else's feelings is called a. Sympathy b. Feedback c. Empathy d. Acceptance e. Anger e. Assertiveness INTERPERSONAL COMMUNICATION 59Explanation / Answer
1 has been selected correctly , let me help you out with the next.
Ans 2 : d) gossip
Professionalism , stress , integrity, and cooperation are the key elements of a good relationship with coworkers.
As long as work is concerned , professionalism , ntegrity and cooperation are very much requires , stress also develops sometimes , but gossip is something which is not healthy so must be avoided.
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