. Dan Unowsky assigns his computer repairers four tasks: customer service, repla
ID: 1224979 • Letter: #
Question
. Dan Unowsky assigns his computer repairers four tasks: customer service, replacement of broken parts, clean-up of equipment, and sale of used equipment to customers. If the company provides a 10% commission for all sales made by employees, then: A. employees will clearly emphasize the clean-up task. B. employees may ignore other tasks when faced with a potential sale. C. replacement of broken parts will clearly be favored by employees. D. the entire production process will be speeded up by the sales incentive.
The choice between specialized and broad task assignments depends on: A. politicking and other influencing activities carried on within an organization. B. the principle of separation of decision management and control. C. the principle of comparative advantage to increase the output level. D. technological, informational, and incentive issues.
Explanation / Answer
Answer :Option number B is correct.Employees may ignore other task when faced with a potential sale.10 % commission is based on sales .What worker will do is increase the number of sales to get huge commission without bothering about other tasks like without checking for quality/even they may focus on how could they sell more of the product.
Option number D is correct-With specialized task assignment, the employee is assigned a narrow set of tasks concentrated within one functional specialty—for example, sales. With broad task assignment, the employee is assigned a broader variety of tasks. The benefits of specialized task assignment relative to broad assignment include exploiting comparative advantage and lower cross-training expenses. The costs of specialized task assignment include forgone complementarities from not performing multiple functions, coordination costs, functional myopia, and reduced flexibility. Incentive issues might favor either specialized or broad task assignment, depending on the production technology and information flows.
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