QUESTION 1 For communication to be successful, both parties must agree not only
ID: 1213555 • Letter: Q
Question
QUESTION 1
For communication to be successful, both parties must agree not only on the information transmitted but also on the
meaning of that information
time of day to send the message.
ways to reduce noise in transmission.
transmission channel.
2 points
QUESTION 2
Lucy is carefully reading her boss’s email message to determine what he wants her to do. Lucy is involved in the _________ part of the communication process.
encoding
channeling
feedback
decoding
2 points
QUESTION 3
Bert asked Ernie to clean the apartment and Ernie said he would “get right on it.” Ernie plans to start cleaning as soon as he takes a nap and watches his favorite show. Bert wanted the apartment cleaned within an hour. This misunderstanding results from
using the incorrect channel.
bypassing.
evaluative feedback.
differing cultures.
2 points
QUESTION 4
Covering up incidents, abusing sick days, lying to a supervisor, and taking credit for a colleague’s ideas are all examples of
capital crimes.
actions needed to get ahead in today's business.
unethical behavior.
actions that should lead to a promotion.
2 points
QUESTION 5
Which of the following situations may cause a team to fall victim to groupthink?
Joe is a weak team leader
Amy’s team is composed of individuals from several different countries with very different backgrounds.
Wendy’s team has set specific procedures for evaluating information before making a decision.
Team leader Ray is pushing his group to make a quick decision and he pressures any member who disagrees with him.
2 points
QUESTION 6
Which of the following sentences utilizes the “you” view?
The warranty will only become effective when we receive it.
We require all employees to pass a drug screening test.
You can save 10% on every purchase by showing your membership card.
I’m asking every team member to complete the attached survey.
2 points
QUESTION 7
Gender bias is shown in which sentence below?
The doctors and their spouses will attend the dinner.
Our server was excellent.
Thankfully, none of the workmen was injured in the accident.
All of our sales representatives are currently busy.
2 points
QUESTION 8
Which of the following sentences is grammatically correct?
The boss invited my wife and I to the dinner.
The newspaper printed an article about my sister and I.
Please give your tickets to Herb and me.
One of the players lost their helmet.
2 points
QUESTION 9
Which of the following sentences uses a positive tone?
We cannot ship your order until we receive your credit card number.
Our help desk is unavailable after midnight.
We will mail your tickets as soon as we receive your payment.
She failed to include her resume with her application.
2 points
QUESTION 10
A business writer must be especially careful with messages involving
investment information.
copyright information.
human resource information.
all of the above.
2 points
QUESTION 11
Which of the following messages should be organized in the indirect pattern?
an answer to a routine request.
an informational report.
a letter announcing a year end bonus.
a letter to a client explaining why your business cannot contribute to the client's favorite charity this year.
2 points
QUESTION 12
15. Which of the following is a complete sentence?
Because he is the manager of the office.
Call the technician.
When you have problems with our main server.
If you are out on a sales call and you have car problems.
2 points
QUESTION 13
The first step in the communication process is
The receiver gives feedback to the sender.
The sender has an idea.
The sender encodes the message.
The receiver decodes the message.
2 points
QUESTION 14
The phase in the writing process that includes organizing is
Drafting
Prewriting
Revising
Editing
2 points
QUESTION 15
Which sentence below uses the you-view?
We require you to stop by our office and get the paperwork for your benefits.
We have shipped your order in time for your sales event.
Your benefits will begin as soon as your paperwork is received by the office.
I need your account number in order to ship your items in time.
2 points
QUESTION 16
A business letter that is a routine request or response generally begins with
an opening paragraph that states the request or response.
the details supporting your request or response without actually stating it.
a long and lengthy introduction to the matter.
a paragraph about your recent hernia operation.
2 points
QUESTION 17
Bad news messages are often organized using the indirect approach. This means that
a. the message states the bad news right at the opening.
the message hides the bad news in the middle of a paragraph stating the reasons for the bad news.
the message reveals the bad news after a neutral buffer and a paragraph explaining the reasons for the news.
the message contains abusive language.
2 points
QUESTION 18
If a business message contains an apology,
it really does not matter if the apology is sincere or not since the reader will never know.
it is important that the business accept responsibility for the problem and apologize sincerely.
it is best to try to shift the blame to others.
an apology should never be used in a business message.
2 points
QUESTION 19
Cindy is writing a report to examine a problem with several solutions. She will establish criteria by which to compare the alternatives, and then measure the alternatives against these criteria. Cindy is preparing what type of report?
a yardstick report.
a feasibility report.
a justification report.
a progress report.
2 points
QUESTION 20
Sam prepared a report for his boss on the possibility of adopting a more casual dress code. Which of the following statements in his report is a recommendation?
the cost of formal business attire has increased.
employees are more comfortable in casual clothing.
most of the company’s customers have casual dress codes.
male employees should be permitted to wear casual slacks and polo shirts.
2 points
QUESTION 21
“So that you may begin enjoying your subscription to ‘Business Today, please return the enclosed card as soon as possible”, is an example of
the passive voice
emphasizing receiver benefits.
a misplaced modifier.
a dangling modifier.
2 points
QUESTION 22
Which of the following is NOT a complete sentence?
Mike is a good student.
Betty wins.
Because she enjoys public speaking.
They ate dinner early tonight.
2 points
QUESTION 23
The sentence “I am writing this letter to inform you that our meeting location has changed”
contains a redundancy.
contains a long lead in.
contains a trite business expression.
is an example of good business writing.
2 points
QUESTION 24
Which of the following represents the most clear and concise business writing?
This e-mail message is to inform you that your order was shipped today.
We shipped your order today.
In response to your inquiry, you should be aware that your order was shipped today.
At this point in time, per your request, your order has shipped.
2 points
QUESTION 25
One of the best strategies for proofreading a long and complex document is
running it through a grammar/spell checker program.
reading the document twice, once for content and once for grammar and mechanics.
reading the document quickly on the computer screen only.
proofreading is a waste of time and unnecessary for most writers.
2 points
QUESTION 26
Which of the following is an example of an analytical report?
a report giving details about a meeting attended last month.
a report recommending one of three sites for a new branch office of a bank.
a report to the board of directors showing the company’s compliance with a new regulation.
a memo describing a new company policy for scheduling vacations.
2 points
QUESTION 27
Barbie and Ken’s skiing honeymoon was ruined when the main ski gondola at their resort broke down. Barbie is now writing a direct claim letter for a partial refund of their lift tickets. How should she begin this letter?
with a direct request for the refund.
by going through the entire story of their trip and ending with the request for the refund.
by pointing out that any resort with a broken lift is run by idiots.
by showing wedding pictures to prove that this trip was really her honeymoon and therefore was very important to them.
2 points
QUESTION 28
Mike is the owner of the ski resort where Barbie and Ken honeymooned. The lift is now repaired and he is going to write an adjustment letter to Barbie. The goals of his letter are to
tell her that it was just their bad luck to be at the resort when the lift broke.
convince her that there are greater problems in the world and that she is just whining.
regain their confidence and promote further business.
try to shift the blame for the lift failure to the lift manufacturer.
2 points
QUESTION 29
Which of the following is a good and smart email practice for an office worker?
using the office email for personal messages to friends and family.
using all capital letters so the the recipients will realize that your messages are always very important.
sending copies of every email message to everyone in the office.
being careful about the tone of an email because the recipient cannot see facial expressions and hear voice tone.
2 points
QUESTION 30
Sam is sending out a message to his employees about a change in vacation policy. What format will he probably use?
memo
manuscript
letter
carrier pigeon
2 points
QUESTION 31
Penny is preparing a report showing changes in the cost of gasoline over the last five years. What form of graphic should she use?
a bar chart.
a pie chart.
an organization chart.
a flow chart.
2 points
QUESTION 32
When delivering bad news within a company, you should always first consider delivering the news
in person.
at a time when employees are already stressed, because then you won't ruin a good mood.
immediately, whether or not you have all the facts, before it gets out on the office grapevine.
over the office intercom system.
2 points
QUESTION 33
One of the weaknesses of the internet as a research tool is that
it is a slow way to do research.
there is limited information on the internet.
many web sites have not undergone the editing or scrutiny of scholarly publication procedures.
only young people are comfortable using the internet.
2 points
QUESTION 34
Beth is writing a sales letter to Japan. To make this letter most effective in that culture she should
get right to the point and be very direct.
go for a really "hard" sell approach.
point out the short term benefits to this customer as he or she is likely to be uninterested in any long term benefits.
emphasize the collective ("we" and "our") view and aim for establishing a long term relationship with the customer.
2 points
QUESTION 35
When delivering bad news or refusals to customers, the one area where for legal reasons it is best not to disclose the reasons for the refusal is
when refusing to extend credit.
when denying a claim for a refund.
when advising the customer that a shipment has been delayed.
when telling a customer that an item is back ordered.
2 points
QUESTION 36
Which of the following somewhat personal information should never be included in a resume?
a willingness to relocate.
a willingness to travel.
marital status and number of children.
an unusual hobby that might be a conversation starter.
2 points
QUESTION 37
To conduct an effective and efficient meeting, Jeff should
wait until all participants arrive before beginning the meeting.
wait to prepare an agenda until the meeting starts so that no issues are left out.
prepare and circulate an agenda prior to the meeting.
keep the meeting going until every issue is thoroughly resolved, even if this means that the meeting runs much longer than anticipated.
2 points
QUESTION 38
Mario is writing a memo to his colleagues to encourage them to donate blood during the company's upcoming blood drive. His primary purpose is to
inform.
create goodwill.
persuade.
frighten.
2 points
QUESTION 39
Which of the following is the most conversational yet professional way to tell your boss in an email that you would like to take next week off?
Please be advised herewith that I will be absent from work next week.
I'm outa here next week!
Everyone else in this company has already had two weeks of vacation and now next week is my turn.
I would like to take next week as vacation time.
2 points
QUESTION 40
Which of the following is a primary source for research for a report on leisure time?
a book about leisure time.
a website about leisure time.
a survey asking participants about their their leisure time and activities
a newspaper article in the local newspaper about how residents spend their leisure time.
2 points
QUESTION 41
When going on an interview, you should always take a few copies of your ______________ resume.
scannable
print based
plain text
draft
2 points
QUESTION 42
Paul had an interview scheduled at a firm where he was uncertain of the dress code. Paul should wear
a suit or blazer and dress slacks and a tie; it is better to be overdressed.
jeans and a t shirt for the local sports team to show his loyalty to the city.
nice pants and a sweater; he does not want to appear too formal.
bright colors and a new piercing so that he is easily remembered.
2 points
QUESTION 43
Cindy is at an interview and is asked where she sees herself in five years. A good answer would be
that she would like to be in the interviewer’s job.
that she would like to be the president of the organization.
that she has no idea as she is just starting out in her career.
that she would like to be working for the organization at several levels above entry level and that she would like to be making a good contribution to the organization.
2 points
QUESTION 44
Which of the following interview questions is legal?
Do you have children?
Are you able to lift the heavy equipment required by this job?
Are you married?
What is the origin of your last name?
2 points
QUESTION 45
At the end of an interview, the interviewer asked Paul if he had any questions. Which of the following is a good response?
No, I think you’ve been a great interviewer and I know everything that I need to know.
How much money do you make?
What do you like best about working here?
When do I get my first vacation?
2 points
QUESTION 46
Daniel has an interview with a large company in a nearby city. What information should he find out about the company before his interview?
The company's mission and goals.
The company's customers and competitors.
The management structure and names of leaders.
Daniel should find out all of this information about the prospective employer.
2 points
QUESTION 47
Effective interview preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your resume, deciding on professional attire, and
informing your current employer of your plans.
preparing success stories.
writing a resignation letter to your current supervisor.
purchasing a gift for the interviewer.
2 points
QUESTION 48
Which of the following will most likely create a negative impression on the interviewer?
Arriving about five minutes early for the interview.
Initiating a hand shake with the interviewer.
Waiting for the interviewer to offer you a seat.
Leaving your cell phone on.
2 points
QUESTION 49
During the job interview
don't criticize anyone or anything.
ask whether vacation and benefits are generally offered to any individual in this position.
find out what products and services the company provides.
bring a friend or family member along to support you.
2 points
QUESTION 50
If an interviewer says "Tell me about yourself", what is the best way to respond?
Give the interviewer a brief chronological history, beginning with when and where you were born.
Briefly discuss educational, professional, or business related strengths.
Provide a few personal or humerous references to get the interview started positively.
Tell several success stories, making sure to fill at least ten minutes of interview time.
A.meaning of that information
B.time of day to send the message.
C.ways to reduce noise in transmission.
D.transmission channel.
Explanation / Answer
1. C is Correct, Because if there is a noise in transmission then the information is difficult to understand.
2. D is Correct, Decoding means analysing the information and making it simple to understand.
3. D is Correct, both have different set of minds due to which there is a conflict which resulted in misunderstanding.
4. C is Correct, these all are examples of unethical behaviour it will disrupt the cultrue of the company.
5. D is Correct, it is an example of pressure towards conformity or direct pressure on dissenters which leads to groupthink the person is building pressure on collegues to think his way due to less time and objecting other person to think clearly.
6. C is Correct, as it is denying of any discounts but prompting the consumer for using membership card to save 10% you view is denying at one end and prompting an alternative.
7. A is Correct, as there is unlawfull treatment of other groups.
8. C is correct, In A and B I is used instead of me and in D their is used instead of his
9. C is Correct
10. B is Correct, copyright information is sensitive to legal actions.
11. D is Correct, as the reason is stated first followed by Main Body.
12. C is Correct
13. B is Correct, as somebody has to come up with an idea on which further communication needs to be started.
14. D is Correct, Editing is the phase in which proper organisation of information happens to deliver information in proper manner.
15. D is Correct, Denying and prompting for an alternative
16. A is Correct, giving a short description of the request or response and elaborating it shortly.
17. A is Correct, idea followed by main body elaborating the idea.
18. B is Correct
19. A is Correct
20. B is Correct, stating the fact simply and indicating positive inflence about it.
21. B is Correct
22. C is Correct
23. D is Correct
24. B is Correct
25. A is Correct as it will check in a better and faster manner if done manually chances are there that something may be skipped.
26. B is Correct, because it is a report in which comparison between three sites is drawn.
27. B is Correct, elaborating the whole trip experiance and stating the importance of ruined event.
28. A is Correct
29. D is Correct.
30. A is Correct, Memo is a short notice stating the fact and explaining the fact in short.
31. A bar Chart will clearly display the trend therefore A is Correct
32. A is Correct
33. C is Correct
34. D is Correct
35. A is Correct
36. A is Correct
37. C is Correct, everyone should know what the meeting is all about giving them thinking time.
38. A is Correct
39. D is Correct
40. C is Correct
41. B is Correct
42. A is Correct
43. D is Correct
44. D is Correct, questions that are too long or annoying on ones part
45. C is Correct
46. D is Correct
47. B is Correct
48. D is Correct
49. A is Correct
50. A is Correct
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