SIX SIGMA The Luis Munoz Marin Airport Operations Department is interviewing you
ID: 1212261 • Letter: S
Question
SIX SIGMA
The Luis Munoz Marin Airport Operations Department is interviewing you for a Process Excellence Manager position. In the interview process you are asked to outline a SIPOC in LT 20 minutes related to the Airport Security Checkpoint. The hiring manager indicates that there are 4 critical results needed for you to have a successful operation, those are (1) 100% safety of all passengers; (2) Timely security checks, Not more than 10 minutes from the tune the passenger gets into the security checkpoint line until he is cleared; (3) Metric related to the count of passengers that are stopped due to deviations (i.e., items not allowed in flight); (4) Identification/stratification/categorization of the deviations (i.e., items collected) & defect removals. Your SIPOC should consider the inputs and outputs of the Airport Security Checkpoint and also factors that would affect the 4 critical responses (i.e., safety, time, stopped passengers, deviation types/categories). (A). Develop a SIPOC Diagram for this process. Feel free to include your assumptions, more lines or process steps/boxes as required.Explanation / Answer
Answer)
In oder to maintin the safety with less time consume, we will need both male and female security guard or you can say the cabin crew,
Supplies Input Proccess output customer
Male $ female guards Security check machine coordination Quality check satisfaction
Counting guards time slot
1) first the guards will be counting the customers.
2) security guards of male and female will both check the security related issues and the passengers.
3) The machine will be checking the luggage of all the passangers.
4) it will be done with the defined time limits by the employers of the airport.
5) the result will come out with the customer satisfaction and the well being of the organisation.
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