1. Ms. Marie, a health information department staffmember at New Directions Medi
ID: 1202778 • Letter: 1
Question
1. Ms. Marie, a health information department staffmember at New Directions Medical Center, re-ceived a call from the emergency room at St. John’sHospital requesting that all previous records for apatient named Sally Smith be faxed them immedi-ately. (Sally Smith was a health information de-partment staff member at New Directions, and sheresigned last year to return to college full-time.) Be-cause of the urgency of her medical condition,Sally Smith is being taken to the surgery suite im-mediately. Ms. Marie knows Sally’s family and isconsidering calling Sally’s sister. What actionshould Ms. Marie take?
2. Pam Page, an office manager for Dr. Brown, re-ceives an email from a patient requesting that shereply with his lab test results. Pam knows that theoffice’s email system does not encrypt messages.What action should Pam take?
Explanation / Answer
Pam Page should make the patient understand the impacts of unencrypted messages. She can request for 2-3 days time from the patient and the send the lab test results by post or tell him on phone personally.
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