1. In order to help The Ritz-Carlton leadership decide whether the 7-day Countdo
ID: 1202689 • Letter: 1
Question
1. In order to help The Ritz-Carlton leadership decide whether the 7-day Countdown should be extended to satisfy their partners at Millennium, you’ve performed a cost-benefit analysis. What would be the cost of extending the training period from 1 week to 3 weeks if this allowed the hotel to open at 80% occupancy rather than ramping up over 3 months starting at 50%? Please, show your work.
2. In addition to The Ritz-Carlton 7-day countdown and 30-day checkup, what’s the most important step in creating Ladies and Gentlemen in just 7 days?
a. They efficiently dismiss any employees who are not meeting expectations within the probationary period.
b. Through targeted recruitment efforts, they identify talented individuals who subscribe to the company values.
c. Well-designed “credo” cards that remind staff how to respond in certain situations.
d. Energetic leaders who give emotional presentations during orientation.
Explanation / Answer
Well-designed "credo" cards that remind staff how to respond in certain situations.
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