For Walmart Company Required - the answers should be computerized and in your ow
ID: 1172818 • Letter: F
Question
For Walmart Company
Required - the answers should be computerized and in your own words and in details ( Answer the Questions in General No Need for Financial Data )
A. Define customer expectations: what the customer wants, when, and where, for both B. C. Describe the perceived problems associated with the process, for instance, failure D. Identify the primary causes of the problems and their impacts on process E. Develop potential changes or solutions to the process, and evaluate how these external and internal customers. Determine what historical data are available on process performance, or what data need to be collected to better understand the process. to meet customer expectations, excessive variation, long cycle times, and so on performance changes or solutions will address the primary causes.Explanation / Answer
A) Customer expectations are the product or service specifications which should fulfil their requirements in terms of quality of product or quality of service, as well as the reliability of the same together with timeliness of the delivery and delivery of the same at the required place. These specifications are valid for external customers. For internal customers, the thing which is of paramount importance is the timeliness and reliability of product or service performance. This is because for internal customers, the place of delivery is within the geographical boundaries of the organization.
B) In order to better understand the process, historical data needs to be available to compare the process performance with the customer requirements. IF the process performance is in line with customer requirements, then the process is satisfactory and fulfilling the requirements as designed.
C) Perceived problems with a process is the instability in the process with regards to the fluctuation in the process mean and also the mean of the process being away or distant from the customer requirements, thus affecting service levels significantly. So a customer facing process such as billing cycle time may be problematic if the customer is facing huge delays at the counter and also the billing cycle time is erratic and too much variability is there as compared to the mean.
D) Primary causes of process variations are:-
E) Potential solutions to the process variations and process parameters not meeting requirements are imparting adequate training and using the required tools and equipment. These will improve efficiency of the process, ensure error free operation and also meet the requisite customer service level.
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