1. Which of the following scenarios illustrates the best example of managing con
ID: 1163378 • Letter: 1
Question
1. Which of the following scenarios illustrates the best example of managing context? A. Promoting a biller to supervisor because of his or her excellent managerial skills B. An employee making a decision about her job responsibilities when the manager isn't around C. A nurse calling in sick for the day D. A manager setting expectations about communications among departments
2. When private policies aren't in place, which of the following types of policies may pick up the slack? A. Allocative B. Public C. Regulatory D. Private
3. Policies established by organizations that oversee and guide the healthcare industry are _______ policies. A. private B. public C. regulatory D. allocative
4. "Getting new furniture for the obstetrics unit waiting room within the next year" is an example of a/an A. objective. B. organization goal. C. strategic goal. D. result.
5. One of the biggest downfalls of creating a vision is A. employee support. B. purpose. C. cost. D. limitation.
6. What does the purpose principle aid managers in doing? A. Creating an identity B. Promoting disease intervention C. Identifying issues to address D. Developing a reason for "being"
7. An organization's identity is its A. vision. B. context. C. mission. D. purpose.
8. A physician who's granted permission by the state to practice is working under A. compliance. B. certification. C. accreditation. D. licensure.
9. Goals with timeframes can fail miserably if they A. focus on problems instead of solutions. B. don't address systemic causes of the problems. C. are met but the desired outcomes are wrong. D. don't include a ceiling of risk.
10. Patients, supply companies, and organizations such as the National Quality Forum are all examples of A. sentinel events. B. stakeholders. C. accrediting bodies. D. consumer assessments.
11. If a nurse correctly starts an IV line in a patient, her action is best classified as a/an A. service quality. B. technical quality. C. implicit goal. D. patient perception.
12. Increasing goal-setting skills to move along the quality continuum decreases A. decision making. B. political pressure. C. errors. D. alternatives.
13. Which one of the following terms refers to organizational assumptions that guide how an organization defines itself and how it operates? A. Mission B. Vision C. Context D. Purpose
14. Which part of the SMART goal system requires perspective and context to be useful? A. Relevant B. Achievable C. Specific D. Measurable
15. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct A. root cause analysis. B. service quality study. C. patient perception measurement. D. a sentinel event.
16. Setting a general goal is helpful in what? A. Reformulating financial plans B. Communicating overall departmental direction C. Understanding implicit goals D. Recognizing system relationships
17. Which of the following organizations is a private accreditation body for healthcare that provides direction on sentinel events? A. Joint Commission B. National Quality Forum C. National Patient Safety Goals D. Centers for Medicare and Medicaid Services
18. Which part of the SMART goal system can limit innovations or breakthroughs? A. Specific B. Achievable C. Measurable D. Relevant
19. For managers to explain why their organizations exist, they must provide the organization's A. mission. B. vision. C. context. D. purpose. 20. A plan that outlines the desired results for the next one, five, and ten year(s) is called a End of exam A. mission. B. vision. C. purpose. D. context
Explanation / Answer
Answer 1:
Option A. Promoting a biller to supervisor because of his or her excellent managerial skills. This is an example of mamaging context.
Answer 2;
Option B. Public policies will take over when private policies are not in place.
Answer 3:
Option C. Regulatory policies.
Answer 4:
Option C. Strategic goal to priovide good facilities to patients in the waiting rrom
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