ources: G. Blau, D S. Tatum, K. McCoy, L. Dobria, and K. Ward-Cook, \"Job Loss,
ID: 1142837 • Letter: O
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ources: G. Blau, D S. Tatum, K. McCoy, L. Dobria, and K. Ward-Cook, "Job Loss, Hurnan Capital Job Feature, and Work ondition Job Feature as Distinct Job Insecurity Construscts," Journal of Alled Health, 2004, 33(1): 31-41; G. T. Chao and S. W. J ozlowski, "E 986, 71(1): 0-76, S. Coomes, "Smooth Operators: Chains Share Their Tips for improving Speed, Site Selection, and Sales," Vation's Resiaurant News, 2012, 46(14): 20; C Gilder, "Self-Order Kiosks Gain Fans among Restaurants, Consumers," Fast Carua September 19, 2016), hitps /www.fastcasual com/blogs/self-order-kiosks-gain-fans-among-restaurants-consumers; E Maras Johnny Rockets Tests Self-Order Kiosks in Moving to a QSR Format" Fast Caswal (December 14, 2016), https/ www.fastcasual com/articles/johnny-rockets tests-self-order kiosks-in-moving-to-a-qsr-format, D Lovewell-Tuck, Coming to Terms with the Rise of the Robots," Employee Benefits (February 1, 2017). 3, B. J. Petzall, G. E. Parker, and P. A. Stocherl, "Another Side to Downsizing: Survivor's Behavior and Self-Affirmation,"Journal of Brusimess and Psychology, 2000, 1444) 593-603 Questions mployee Perceptions on the Implementation of Robotic Manufacturing Technology." Journal of Applied Psychal Do you think employee attitudes are ultimately improved or decreased as a result of self-service kiosks? Why or why not? 3-14. rer What types of job attitudes do you believe will be affected by a switch to self service kiosks? Do you think customers' attitudes are affected as well? Why or why not? 3-15. 3-16. What might organizations do to ease the transition toward self-service kiosks and maintain the job attitudes of their employees? is it possible to find a balance between promoting customer and employee attitudes when introducing se service kiosks?Explanation / Answer
3-14 The overall employees attitude towards self service kiosk is negative in nature because most of the kiosk operating businesses work on very small margin and thus they tend to hire low skill workers for whom getting acquainted with new technologies is comparatively tough.
3-15 The low skilled or conventional job attitude is most affected by the introduction of kiosk in different sort of businesses but if we compare the change in attitude that comes with kiosk for consumers and employees then we’ll find that consumers are more effected by this technology and the consumer’s attitude is mostly positive as they can have more information in less duration of time and these kiosk can be easily upgraded as per the consumers’ requirements like the introduction of health conscious food vending kiosk.
3-16 It is very possible for business houses to make it easier for the employees to transit from conventional human vending to kiosk vending. This can be implemented by giving trainings that involves introduction and use of new technologies in vending sectors. Apart from it companies can also give education regarding the efficient use of these technologies and how these technologies can help in assisting employees by saving their time and labor.
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